A Standardized Approach to KPIs:
The World of KPIs:
Challenges in performance measurement; The value added by KPIs; KPIs concept map; Governance; Organizational levels.
KPI related terminology; SMART objectives decomposed; KPI lifecycle.
Leading vs. lagging KPIs; Qualitative vs. quantitative KPIs; Efficiency vs. effectiveness KPIs.
Interdisciplinary systemic worldview; KPI use case scenarios; KPI DNA map.
KPI Selection and Target Setting:
KPI selection for organizational scorecard; KPI selection sources; KPI selection techniques.
KPI alignment approaches; KPI selection for corporate scorecard; KPIs cascaded to functional area.
KPI documentation form functions; KPI documentation form design; KPI documentation process; Organizational KPI libraries.
Working with Targets:
Target setting process; Challenges in working with targets; Negative behaviors when setting targets; Weights and indexes.
Data Gathering and Visualization:
Data Gathering: Data quality dimensions; KPI reporting data sources; KPI activation tools; KPI activation techniques; Working with data custodians; Data collection methods.
Data Visualization: Guidelines to designing efficient templates; Usability in terms of visual design; Scorecard and dashboard design.